CANCELLATIONS

Freya has a 24 hour cancellation policy. Your appointment time is reserved just for you, and giving us notice when you need to reschedule or cancel services allows us the opportunity to offer that time slot to other guests. Any cancellations or changes to services made less than 24 hours before your appointment will be subject to a $20 last minute cancellation fee.

No Shows will be charged 50% of the scheduled service price to the card on file. Save yourself the money and the bad karma by calling to cancel!

All cancellation and no-show fees must be paid in full prior to booking another appointment. Guests who abuse our policies may be denied future bookings.

Late arrivals

If you are running late, please call our front desk to let us know. If there is not enough time left to complete your full service before the next guest’s scheduled time, you may be asked to reschedule some or all of the services you are booked for.

Our last minute cancellation fee of $20 applies to all services cancelled due to late arrivals.

SERVICE ADJUSTMENTS

If you have any issue with your service or results, please contact us within 7 days to schedule an adjustment. Our stylists are talented, highly trained, and hard-working professionals, and we all want you to love your hair! Services cannot be refunded once rendered, but your stylist will be happy to adjust your cut or color at no charge if something feels off. Only your original stylist can perform a free adjustment; services by a different stylist will be charged as a new appointment.

REFILL PRODUCTS

As a courtesy to other guests, please silence your cell phones and other devices.

Please refrain from bringing extra children, pets, friends, or family to your appointment unless they are also receiving a service.